FAQ

What types of fabrics and accessories do you offer?

LovelyLaceCouture specializes in high-quality fabrics and accessories, particularly focusing on soft tulle suitable for bridal veils and elegant bra pads designed to enhance the fit of wedding dresses and corsets. Our products are crafted to ensure both comfort and style for brides-to-be.

How can I ensure the fabric I choose is suitable for my wedding attire?

When selecting fabric for wedding attire, consider factors such as the drape, weight, and texture of the material. Soft tulle, for example, is lightweight and airy, making it ideal for veils. Additionally, our bra pads are designed to provide support and enhance the silhouette of your dress. It is advisable to request samples if available to assess the fabric's suitability for your specific design.

What is your return policy for fabrics and accessories?

We have a 30-day return policy, allowing you to return items in their original condition, unworn and unused, with tags attached. To initiate a return, please contact us at lovelylacecouture@web.de. Please note that certain items, such as custom products and personal care goods, are non-returnable.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location. During checkout, you will be able to view the shipping options available for your order.

Can I exchange an item I purchased?

While we do not offer direct exchanges, the most efficient way to obtain a different item is to return the original product and place a new order for the desired item. Please follow our return process to initiate this.

What should I do if I receive a damaged or incorrect item?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us at lovelylacecouture@web.de as soon as possible. We will evaluate the issue and work to resolve it promptly.

Are there any special care instructions for your fabrics?

To maintain the quality of our fabrics, it is essential to follow specific care instructions. Generally, delicate fabrics such as tulle should be hand washed in cold water and laid flat to dry. Avoid using harsh detergents or exposing the fabric to direct sunlight for extended periods to prevent fading.